Estimated delivery times

Processing takes 1 to 2 business days. Once shipped, average delivery is 7 to 12 business days. Orders placed Friday afternoon or over the weekend may take a little longer to process.

Shipping costs

Shipping is completely free on all orders. No extra shipping fees and no minimum order value.

Returns

Important: we do not offer free returns — the customer is responsible for the return costs.

Can I return my order?

Yes, within 30 days of receipt, provided: the item is in original condition with all parts and packaging; shows only signs of normal use (no damage from negligence or misuse); hygiene-related products are returned properly cleaned; and the customer bears the return shipping costs.

Returns are processed within 7 business days. Minho Holdings Limited / Vellunee may refuse returned items that show use or damage not attributable to us.

How do I return my order?

Email info@vellunee.com with: order number, reason, a photo (if damaged), full name and address. Important: do not send the return to the sender's address — we provide the correct return address after review.

Contact

Want priority shipping or have a question? Contact info@vellunee.com — our customer service is happy to help.